Good managers are almost always excellent listeners. They master the art of “active listening.” Active listening is not: Simply being quiet while the speaker talks Deciding how you’re going to respond when it’s your turn Looking for a flaw in their message Active listening has four parts: Listening to really understand what’s being said Paraphrasing […]
Early in my career, I learned an invaluable lesson from my boss, Sally, on how words shape expectations and behavior. She hated the word “problem.” She would appear to be deaf when one of us approached her with the lament, “I have a problem.” Sally simply wouldn’t respond. We learned that she would respond if […]
It’s been my experience that there are four types of employees. Knowing the differences will guide you in terms of how you spend your time managing them. First up: All Stars All Stars are employees who are undeniably great at their job. They perform well beyond expectations. They obliterate obstacles, outpace expectations, and produce results […]
As the boss, people come to you every day looking for answers: “Should I offer this customer a discount to make up for our delivery delay?” “What do you think I should emphasize in my presentation?” “Wouldn’t it be smart to take Helen off this project, and give her role to Ben?” “I’m falling behind […]
Let’s face it. There are folks who talk too much during conversations, brainstorms, staff meetings – you name it – by making a point and then rambling on and on about it, sucking the oxygen from the room. Whether they do it because they are routinely talk more than others, or they need lots of […]
How you handle awkward moments can say a lot about how well you manage people. Let’s take one example. People do a poor job communicating from time to time. Mitch offers an idea without have given it much thought. Jackie explains things poorly. Roberta wanders off subject. Mike speaks over the level of a listener’s […]
Effective managers have a secret. It’s subtle and powerful. When it comes to facilitating conversations with their team, they weigh in last. Whether the group is brainstorming how to change the schedule, approach a new project, modify a procedure, or introduce a new product, the process is the same. As the manager, they share their […]
A manager and a horse walk into a bar. The bartender glances at them and asks, “Why the long face?” The manager sighs, and says, “Well, I’m way behind on my quarterly report, I’ve an employee review to deliver next week, and the boss is hinting they’re going to cut my budget by 10% next […]
You’re so busy – there’s way too much on your plate. But wait! You’re in charge of the team – you have an option not available to everyone. You can delegate! Yes, you can, but you’d be wise to put some thought and planning into it. Do it well and reap the rewards. Do it […]
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