Do I Hear You Now?
Good managers are almost always excellent listeners. They master the art of “active listening.” Active listening is not: Simply being quiet while the speaker talks
Coach • Workshop Facilitator • Author
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Good managers are almost always excellent listeners. They master the art of “active listening.” Active listening is not: Simply being quiet while the speaker talks
Early in my career, I learned an invaluable lesson from my boss, Sally, on how words shape expectations and behavior. She hated the word “problem.”
It’s been my experience that there are four types of employees. Knowing the differences will guide you in terms of how you spend your time
As the boss, people come to you every day looking for answers: “Should I offer this customer a discount to make up for our delivery